Refund Policy

Last Updated: April 19, 2026
Effective Date: April 19, 2026

Overview

At ViraFlow, we want billing expectations to be clear before you purchase. This Refund Policy explains when refunds may be available, how to request one, and how credits and subscriptions are handled if a refund is approved.

1. Refund Eligibility

1.1 Subscription Refunds

You may be eligible for a subscription refund only if all of the following conditions are met:

• 3-Day Window: You request the refund within 3 days (72 hours) of the purchase or renewal date
• Credit Usage Limit: You have used 20 credits or fewer since that purchase or renewal
• No Policy Violation: Your account has not violated our Terms of Service or Acceptable Use Policy
• No Abuse Pattern: The request is not part of refund abuse, promotion abuse, or repeated chargeback behavior

1.2 One-Time Credit Packs

One-time credit packs and pay-as-you-go credit purchases are generally non-refundable once delivered, except where required by law, where there is a duplicate charge or billing error, or where we determine that a service issue prevented meaningful use.

1.3 Annual Subscriptions

Annual subscriptions may be eligible for a refund request within 30 days of the initial annual purchase.

Approved annual refunds may be prorated and may deduct:

• Used time
• Consumed credits
• Payment processing costs
• Taxes
• Other non-recoverable costs where permitted by law

After 30 days, annual subscriptions are generally not refundable.

2. Exceptions

The standard refund limits may not apply in the following cases:

2.1 Billing Errors

• Duplicate charges
• Incorrect charge amount
• Unauthorized charges that we can verify

2.2 Service Issues

• Credits were not granted after payment
• A system issue prevented meaningful use of the purchased service
• A major service outage made the product unavailable for an extended period

2.3 Misrepresentation

• The Service materially failed to match the product description shown at purchase

3. Non-Refundable Situations

Refunds are generally not available in the following situations:

• You consumed substantial credits or completed paid tasks
• You are dissatisfied with specific AI outputs or expected a particular result
• The issue was caused by your device, connection, third-party platform restrictions, or incorrect input
• The request is outside the applicable refund window
• Your account violated our Terms of Service
• The purchase involved a one-time credit pack that was already delivered, unless a listed exception applies

4. How to Request a Refund

If you believe you are eligible, email support@viraflow.org with the subject line "Refund Request" and include:

• Your account email
• Order number or transaction ID
• Purchase date
• Amount paid
• Plan or credit pack purchased
• Credits used
• Reason for the refund request
• Supporting documents if relevant

5. Review and Processing

We aim to:

• Acknowledge billing and refund requests within 1-2 business days
• Review eligibility within 3-5 business days
• Process approved refunds back to the original payment method

Refund timing depends on the payment provider and your bank or card issuer. After approval, refunds typically take 5-15 business days to appear.

6. What Happens If a Refund Is Approved

If a refund is approved, we may:

• Cancel the related subscription
• Remove remaining subscription credits granted under that subscription
• Revoke unused credits tied to the refunded purchase
• Adjust your account balance if needed

One-time pack credits that were not part of the refunded purchase are not affected.

7. Cancellations vs Refunds

Cancellation is different from a refund.

If you cancel a subscription:

• Future renewals stop
• Your current billing period remains active until it ends
• You retain access until the end of the paid term
• Cancellation does not automatically create a refund

You can cancel through your billing settings, the payment provider portal where available, or by emailing support@viraflow.org with the subject line "Cancel Subscription".

8. Chargebacks

Please contact us before filing a chargeback so we can review and try to resolve the issue. If a chargeback is filed, we may provide evidence of service delivery, billing records, and usage history to the payment provider or financial institution.

9. Contact

If you have questions about this Refund Policy, contact:

ViraFlow
Website: https://viraflow.org/
Email: support@viraflow.org
Subject line: Refund Request