Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of ViraFlow ("ViraFlow", "we", "us", or "our"), including https://viraflow.org/, video analysis tools, AI generation workflows, subscriptions, credits, account features, and related services (collectively, the "Service").

By accessing or using the Service, creating an account, submitting a video URL, uploading content, purchasing credits, or starting a subscription, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. What ViraFlow Provides

ViraFlow is an AI productivity tool for individual creators and teams who work with short-form video. The Service may allow you to:

• Analyze TikTok, Instagram Reel, YouTube, or uploaded videos
• Resolve supported video sources for analysis
• Generate structured video breakdowns, scripts, shot lists, rewrite references, raw manifests, prompt drafts, and normalized result pages
• Use credits to run video analysis, AI video generation, AI image generation, or related creative workflows
• Save task history and continue from previous analysis results

ViraFlow is an independent product. It is not affiliated with, endorsed by, or sponsored by TikTok, Instagram, YouTube, Google, OpenAI, ByteDance, Meta, or any other third-party platform or AI model provider unless expressly stated.

ViraFlow provides a custom interface and workflow layer on top of third-party AI and infrastructure providers. We may mention supported providers or models inside the Service, but those names are not part of our product branding and do not imply affiliation, endorsement, sponsorship, or ownership by those providers.

ViraFlow is offered as one clearly defined digital software product. It is not a marketplace for third-party sellers, a physical goods store, a donation platform, a private-label resale product, or a tool for reselling third-party intellectual property.

3. Eligibility and Accounts

You must be at least 13 years old, or the minimum age required in your jurisdiction, to use ViraFlow. If you use ViraFlow on behalf of a business or organization, you represent that you have authority to bind that organization to these Terms.

You agree to:

• Provide accurate account and billing information
• Keep your login credentials secure
• Be responsible for all activity under your account
• Notify us promptly if you suspect unauthorized access
• Use only one account unless we authorize otherwise

We may suspend or terminate accounts that provide false information, abuse credits or promotions, violate these Terms, or create risk for ViraFlow, our users, payment providers, AI providers, or third parties.

4. User Content and Rights

"User Content" includes video URLs, uploaded videos, captions, prompts, instructions, settings, source metadata, analysis results, generated outputs, edits, and any other material you submit to or create with the Service.

You retain the rights you already have in your User Content. By using ViraFlow, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, modify for technical purposes, and otherwise use User Content as necessary to provide, secure, improve, and support the Service.

You represent and warrant that:

• You have the rights and permissions needed to submit or upload User Content.
• Your use of third-party platform content complies with applicable laws and the relevant platform terms.
• Your User Content does not infringe intellectual property, privacy, publicity, or other rights.
• Your User Content does not violate the Acceptable Use Policy in these Terms.

ViraFlow is designed for analysis, inspiration, prompt drafting, and lawful creative workflows. It must not be used to download, rip, redistribute, impersonate, or infringe third-party content.

5. AI Outputs and User Responsibility

AI-generated or AI-assisted outputs may be inaccurate, incomplete, offensive, similar to third-party content, or unsuitable for your intended use. You are responsible for reviewing, editing, and legally clearing outputs before publishing, commercial use, or reliance.

We do not guarantee that:

• Analysis results are complete, accurate, or platform-authoritative
• Prompts will produce identical or legally safe results in third-party AI tools
• Generated videos, images, scripts, or manifests will be unique
• The Service will preserve every source detail or produce a perfect replica
• Third-party platforms will allow any specific use of their content

You are solely responsible for how you use analysis results, prompts, and generated outputs.

6. Acceptable Use Policy

You agree not to use ViraFlow to create, analyze, upload, generate, request, distribute, or assist with content or activity that is illegal, harmful, abusive, deceptive, or high risk.

6.1 Prohibited Content

You may not use the Service for:

• Sexually explicit, pornographic, nude, NSFW, or sexually suggestive content
• Any sexual, exploitative, abusive, or inappropriate content involving minors
• Face-swap, deepfake, impersonation, or identity manipulation without clear consent
• Harassment, bullying, threats, hate speech, or discriminatory content
• Graphic violence, gore, terrorism, violent extremism, or instructions for weapons
• Fraud, phishing, scams, counterfeit documents, or deceptive financial schemes
• Content that violates copyrights, trademarks, publicity rights, privacy rights, or other rights
• Content that violates third-party platform terms, including unauthorized downloaders or rippers
• Content involving regulated, illegal, or age-restricted goods or services
• Malware, spyware, credential theft, scraping abuse, or attempts to bypass security controls
• Gambling, sweepstakes, lotteries, crypto or NFT products, multi-level marketing, get-rich-quick schemes, homework or essay mills, counterfeit goods, dating services, IPTV, spyware, weapons, drugs, tobacco, vaping, alcohol, or other products and services that Creem or its partners treat as prohibited or high risk

6.2 Prohibited Activities

You may not:

• Reverse engineer, decompile, extract, or attack the Service or underlying models
• Use bots, scrapers, automated account creation, or high-volume requests without permission
• Resell, sublicense, or offer ViraFlow as a competing service without authorization
• Bypass credits, billing, rate limits, content filters, access restrictions, or moderation systems
• Create multiple accounts to abuse free credits, trials, refunds, or promotions
• Submit content you do not have permission to process
• Use ViraFlow in a way that creates legal, payment, fraud, security, or reputational risk

6.3 Content Moderation and Enforcement

We use content safety controls, including NSFW filtering and automated or manual review, to reduce the risk of prohibited content. These controls are mandatory for AI image, video, and text generation features, and we may block prompts, uploads, generations, galleries, showcases, or tasks that appear to violate these Terms.

We may remove content, block tasks, refuse generation, suspend accounts, revoke credits, deny refunds, or terminate access if we believe these Terms have been violated.

We may report illegal activity to law enforcement or relevant authorities where appropriate.

You may not claim that the use of a third-party AI provider, model, API, or platform excuses prohibited content or policy violations. You are responsible for the content you submit, request, generate, publish, or distribute through the Service.

6.4 Marketing and Public Content

If you publicly describe, publish, resell, or showcase content created with ViraFlow, you may not:

• Promote, imply, or advertise NSFW, nude, sexually explicit, "uncensored", "no filter", "18+", or "unfiltered generation" capabilities
• Use suggestive, borderline, or sexually provocative examples in galleries, landing pages, social media, or paid ads
• Claim features that ViraFlow or the underlying model does not actually provide
• Create consumer confusion by presenting ViraFlow as affiliated with, endorsed by, or owned by third-party model providers or platforms

7. Credits, Plans, and Usage

ViraFlow uses credits for paid analysis and generation features. Credit costs may vary by feature, model, quality setting, duration, or task type.

Current public pricing may include:

• Starter: $15/month or $144/year, 1,200 credits per month
• Pro: $39/month or $327.60/year, 3,300 credits per month
• Premium: $99/month or $712.80/year, 9,000 credits per month
• Video analysis: 12 credits per successful analysis task

Video and image generation features may use separate credit rules shown in the product interface or pricing page. For example, some video models may be charged per second and some image models may be charged per generation.

Unless otherwise stated:

• Subscription credits are valid only for the current subscription billing period and refresh on renewal.
• Unused subscription credits do not roll over after the billing period ends.
• Pay-as-you-go credits do not expire while your account remains active.
• Credits have no cash value, are not a stored-value instrument, and cannot be transferred, exchanged, or redeemed for money.
• If a task fails due to a system error, we may restore credits or provide a reasonable account adjustment at our discretion.

We may change credit pricing, plan features, model availability, or credit consumption rules with notice where required. Changes do not affect credits already consumed.

8. Payments, Subscriptions, and Taxes

Payments may be processed by third-party payment providers or merchant-of-record providers, including Creem, Stripe, PayPal, or other providers shown at checkout.

By purchasing a plan or credits, you agree to:

• Provide accurate billing and payment information
• Pay all charges, taxes, and applicable fees
• Allow the payment provider to charge your selected payment method
• Follow the payment provider's checkout, receipt, refund, and dispute procedures

We do not store complete credit card details. Payment providers may appear on your receipt, checkout page, card statement, or customer portal.

8.1 Recurring Subscriptions

Subscriptions renew automatically unless canceled before the renewal date. Monthly plans renew monthly. Annual plans renew yearly.

You can cancel your subscription through your account billing area, the payment provider customer portal where available, or by contacting support@viraflow.org with the subject line "Cancel Subscription".

Cancellation stops future renewals. Unless a refund is approved under these Terms or required by law, your current subscription remains active until the end of the paid billing period and is not automatically refunded.

We aim to keep subscription management available directly from the product or through the payment provider customer portal. If you cannot access the cancellation flow, contact us and we will help process the cancellation.

8.2 Failed Payments

If a payment fails, we may retry the charge, request updated payment information, suspend paid features, cancel the subscription, or limit access until payment is completed.

9. Refund Policy

Our detailed Refund Policy is available at https://viraflow.org/refund-policy. Key points:

Subscription Refunds:

• Available within 3 days of purchase or renewal
• Only if you have used 20 credits or fewer
• Refunds are issued to the original payment method

One-Time Credit Packs:

• Generally non-refundable once delivered
• Exceptions may apply for billing errors, duplicate charges, or service issues

Annual Subscriptions:

• Within 30 days: Refund requests may be eligible, subject to usage and applicable deductions
• After 30 days: Generally not refundable

If a subscription refund is approved, we may remove any remaining subscription credits granted under that subscription. One-time pack credits are not affected unless the refund also applies to that purchase.

We aim to handle billing and refund requests fairly and promptly. To request a refund, email support@viraflow.org with the subject line "Refund Request" and include your account email, order number or transaction ID, purchase date, amount paid, plan or credit pack, credits used, and reason for the request.

We aim to respond to refund and billing requests within 3 business days. If we do not respond within the timeframe required by our payment provider or applicable law, the payment provider may take action to resolve the customer request, including issuing a refund where appropriate.

9.1 Subscription Refunds

For monthly subscriptions, refund requests may be eligible if:

• The request is submitted within 3 days of the initial purchase or renewal.
• You have used 20 credits or fewer after that purchase or renewal.
• The account has not violated these Terms or our Acceptable Use Policy.

For annual subscriptions, refund requests may be eligible within 30 days of the initial annual purchase if usage is limited and no policy violation occurred. Approved annual refunds may be prorated and may deduct used time, consumed credits, payment processing costs, taxes, or other non-recoverable costs where permitted by law.

9.2 Credits and Pay-As-You-Go Purchases

One-time credit purchases and pay-as-you-go credits are generally non-refundable once delivered, except where required by law, where there is a duplicate charge or billing error, or where we determine that a service issue prevented meaningful use.

9.3 Non-Refundable Situations

Refunds may be denied if:

• You consumed substantial credits or completed paid tasks.
• You violated these Terms or attempted to generate prohibited content.
• You abused trials, promotions, subscriptions, refunds, or chargebacks.
• The request is outside the applicable refund window.
• The issue was caused by your device, internet connection, third-party platform restrictions, or incorrect user input.
• You purchased credits or subscriptions expecting a specific AI output that the Service does not guarantee.

If a refund is approved, we may remove related subscription credits, revoke unused credits granted by the refunded purchase, cancel the subscription, or adjust account balances. Refund timing depends on the payment provider and your bank or card issuer.

Please contact us before filing a chargeback so we can review and resolve the issue.

10. Intellectual Property

ViraFlow, including its software, interface, branding, workflows, documentation, databases, designs, prompts, systems, and underlying technology, is owned by us or our licensors and is protected by intellectual property laws.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service except as expressly allowed by these Terms or applicable law.

The name ViraFlow, the website https://viraflow.org/, and related marks may not be used without our permission.

11. Third-Party Services and Platforms

ViraFlow may integrate with or process content from third-party platforms and providers, including TikTok, Instagram, YouTube, AI model providers, storage providers, analytics providers, authentication providers, and payment providers.

We do not control third-party services and are not responsible for their content, availability, policies, outputs, actions, or changes. Your use of third-party services may be subject to their own terms and privacy policies.

If a third-party platform blocks, changes, limits, or removes access to content or APIs, ViraFlow features may be limited or unavailable.

We may restrict, replace, disable, or add safeguards around specific models, providers, or workflows when required for content safety, payment compliance, provider policy, legal compliance, or risk management.

12. Service Availability and Changes

We may change, suspend, discontinue, rate-limit, or remove any feature, model, provider, plan, or content at any time. We may also perform maintenance or updates that temporarily affect availability.

We do not guarantee uninterrupted, error-free, or permanent access to the Service, task results, generated outputs, or stored content.

13. Termination

You may stop using ViraFlow at any time. You may request account deletion by contacting us.

We may suspend or terminate your account or access to the Service if:

• You violate these Terms
• You create legal, security, fraud, payment, or abuse risk
• We are required to do so by law or a provider
• Your account remains inactive for an extended period
• Continued service would be commercially or technically impractical

Termination may result in loss of access to task history, uploaded files, generated outputs, subscriptions, and credits, subject to applicable law and payment rules.

14. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability.

We do not guarantee that the Service will meet your requirements, produce desired creative results, comply with third-party platform rules, or be suitable for legal, professional, commercial, or regulated use without your own review.

15. Limitation of Liability

To the fullest extent permitted by law, ViraFlow and its owners, affiliates, employees, contractors, providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, business interruption, or cost of substitute services.

To the fullest extent permitted by law, our total liability for any claim related to the Service will not exceed the amount you paid to ViraFlow for the Service in the 3 months before the event giving rise to the claim, or USD $100, whichever is greater.

16. Indemnification

You agree to defend, indemnify, and hold harmless ViraFlow and its owners, affiliates, employees, contractors, providers, and licensors from claims, damages, liabilities, losses, costs, and expenses arising from:

• Your use of the Service
• Your User Content or generated outputs
• Your violation of these Terms
• Your violation of law or third-party rights
• Your misuse of third-party platform content
• Your billing disputes, fraud, or chargeback abuse

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "updated_at" date above or provide additional notice when required. Continued use of ViraFlow after updated Terms become effective means you accept the updated Terms.

18. Governing Law and Disputes

These Terms are governed by the laws applicable to the operator of ViraFlow, without regard to conflict-of-law rules, unless mandatory consumer protection laws in your jurisdiction require otherwise.

Before starting a formal dispute, you agree to contact us at support@viraflow.org so we can attempt to resolve the issue informally.

19. Contact Information

For questions about these Terms, billing, cancellation, refunds, or support, contact us:

ViraFlow
Website: https://viraflow.org/
Email: support@viraflow.org
Subject lines: Terms Question, Billing Support, Cancel Subscription, or Refund Request

This branded support email should be visible on our public website, in relevant account or billing areas, and on receipts where supported by our payment provider settings. We aim to respond to user support, billing, cancellation, and refund requests within 3 business days where practicable.